POSITION OVERVIEW:
Handling the needs of customers by proactively providing answers and resolutions to any customer inquiry. Process documentation that accompanies the movement of freight and perform other administrative duties as necessary in the daily operation of the service center.
Position Information:
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Demonstrate internal and external customer service
• Enter data into current system(s)
• Verify and complete required documentation and reports
• Communicate and explain all FXNL services to customers and have an understanding of what service may best fit their needs
• Ask for additional business from customers and provide leads to sales for potential new opportunities
• Communicate with operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Work with other FedEx OpCo's and outside partners to ensure our customer's expectations are met
• Assist customers to determine pick-up or delivery needs
• Administer freight pick-up process, as required
• May reconcile cash and checks collected and prepare deposits
• Perform overage, shortage and damage (OS&D) functions, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required
Qualifications:
QUALIFICATIONS:
• Minimum of one year customer service experience
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Professional telephone etiquette
• Good research and problem solving skills
• Typing and Data Entry skills
• Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook, preferred
• Demonstrated time management, organizational and multi-tasking skills
• Ability to count and perform basic math, with or without a calculator
• Previous transportation experience a plus
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
JobCode: 15765
JobTitle: Customer Service Rep
Company Overview
Supercharged careers in a supercharged operations environment. That’s what you’ll find within our two powerhouse companies, FedEx Freight East and FedEx Freight West. No matter how you approach a career with FedEx Freight, you can be assured that the LTL (less-than-truckload) industry is growing.
FedEx National LTL is an equal opportunity/affirmative action employer (M/F/D/V), committed to diversifying its workforce.
Location: CO-Colorado Springs
Job Family: FedEx National LTL
Full/Part Time: Part Time
Job Category: Customer Service