Customer Service Phone Rep job at Palmetto Health in Columbia SC United States

All employees are expected to be knowledgeable and compliant with Palmetto Health’s values of compassion, dignity, excellence, integrity, and teamwork. In addition, this job is also responsible for credit balance resolution and customer service functions of patient accounts. Maintain current knowledge of institutional/departmental policies, third party payer regulations and all regulatory billing requirements, and standard institutional and physician billing forms and processed. Communicates with third party payers, patients, and hospital departments for timely resolution of; outstanding accounts receivable, patient billing issues, and credit balance resolution. Education: High school diploma with three years related experience; Associates degree in business with a minimum of one year experience in a healthcare business office preferred. Experience: prefer at least 1 year of patient accounts experience. Licensure, Registry or Certification Required: none. Special Training: Must have excellent communication and organizational skills; must be a team player and have computer experience; 10 key calculator; knowledge of ICD9, CPT and HCPCS coding; must be able to think analytically.